Packing & Fulfilment Coordinator

Packing & Fulfilment Coordinator — MK STUDIO, Glostrup

Hourly paid · 150 DKK/hour · Minimum 32 h/week guaranteed, Mon–Fri · Up to 40 h/week in busy periods · Start October–November 2026

MK STUDIO (mk-ceramics ApS) makes handmade porcelain cups, plates, bowls and coffee drippers in Glostrup. We're a team of seven across the workshop, office and our Copenhagen shop, selling to cafés, roasters and coffee people across Denmark, the EU and Asia.

In a strong week we make 500–1000 cups. We're looking for the person who gets every order out the door correctly and makes sure nothing leaves the studio with a defect.

What you'll do

Orders and customers (about half your week)

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Pack 10–15 webshop orders a day, plus wholesale (B2B) orders

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Book shipments and print labels in the DHL and UPS apps

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Prepare invoices, packing lists and customs documents for shipments outside the EU

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Answer all order and customer emails: order status, delays, returns, breakage claims

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Handle claims with carriers for damaged or lost parcels

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Keep packing materials in stock

Studio and stock (about half your week)

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Unload kilns after the glaze firing

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Check every piece and sort it: first quality, seconds, reject

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Finishing work on fired pieces

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Organise the stock room and keep stock numbers correct in our order system

You're the last check before a piece reaches a customer.

What you need

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Fluent written and spoken English — you'll talk and write to customers every day

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Right to work in Denmark

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You can lift and carry up to 20 kg (kiln shelves, boxes) and work on your feet most of the day in a studio with clay dust

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Available Monday to Friday, at least 32 hours a week, with extra hours in busy periods, from October–November 2026

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Experience with order handling, shipping, warehouse, e-commerce, customer service or similar work

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You plan your own day, handle several tasks at once, and flag mistakes early

Good to have

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Danish

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Driving licence

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DHL/UPS bookings and claims

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Customs or export paperwork

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Experience packing fragile goods (glass, ceramics, wine)

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e-conomic, Shopify or spreadsheets

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Ceramics or quality-control experience

What we offer

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150 DKK/hour, plus holiday pay

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32 guaranteed hours a week

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3-month trial period

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After 6 months, we sit down and negotiate your pay based on your performance and any extra tasks you've taken on

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A small team with short lines and fast decisions

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Full training in our systems and quality standards

How to apply

Apply through the form at www.mk-ceramics.com/pages/mk-studio-work-with-us (select "Packing").

Write a short message telling us why you'd like to work with us and why you think you're a good fit for this job. Then answer these five questions with yes or no, based on this job ad:

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Is this job paid by the hour?

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Is the guaranteed minimum 40 hours a week?

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Is about half of the job packing orders and answering customer emails?

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Do you need to work weekends in this job?

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Does the job start in January 2027?

We'll reply by email and ask for your CV.